Friday, July 11, 2008

I get no satisfaction!

So due to the fact that my old iphone touchscreen cracked a few weeks ago, I decided I should get a 3g iphone on the day it comes out (July 11, 2008... or today). It was supposed to go down like this. You go to the store, buy your phone, they activate it in the store, and you walk out amazed at how easy and smooth the machines aptitude for having you open your wallet and taking your money.

Oh if only it were that easy.

Wait in line for 2.5 hours (glad I didn't arrive after 6:30... the people shortly behind me were not garunteed the phone they wanted.

They can't activate in the store... not a huge deal, you will just have to activate at home. But you can't walk out of the store and marvel at the greatness of the 3g technology :(.

Get it home... plug it in and away you go... er no wait... somethings wrong :(. It won't activate.... seems funky. Freak out for a minute, then start checking message boards and see that it is a common problem.

So it appears that apple underestimated the demand that all these iphone activations had on its network... right?

Simple bullshit. Apple is a company who VERY tightly controls when and how many items are sold. They knew EXACTLY (to the precise number) of iPhones that would be activated today. They knew EXACTLY how the load was going to be... that there were going to be hundreds of thousands of activations from 8-9am as each timezone reached the coveted 3g moment.

They dropped the ball.... I feel lied to.


  1. I started this post, and half way through I was able to register.

    I walked out of the AT&T store at 8:50 with iphone in hand... and I tunes finally recognized that I had an iphone at 12:10.

    So i'm "activated" mostly (Apparently I get no cell service in my building... which sucks because iphone 1.0 had service... :() and now i'm off to the arduous task of syncing.

    While I'm glad I could get things settled sooner then I expected... I'm NOT happy to have had to wait so long.

    It is one thing to wait in line at the store (its a physical space... it takes time to move people through the process), but there should have been only slowdowns MAYBE for activation... not this non-informative error messages bs.

  2. So not only did it take forever, but the "No Service" message I was getting seemed to be taking forever to resolve.

    I was not at all surprised when I found online that AT&T has not been activating the new SIM card that comes with the phones when you activate your phone... *sigh*

    Luckily the solution was as easy as removing the SIM card from the old iPhone and dropping it into the new phone. Once that was done I have 3g service at my desk... when that drops off its 2g with like full bars!

    I'm totally in like iPhone heaven.

    Source of the information about SIM switching: Here and here.